Trust and Performance Management in Non-Profit Organizations
نویسندگان
چکیده
Performance management as a steering instrument is slowly gaining momentum in nonprofit organizations. Taking the mixed experience with performance management in the public and non-profit sector into account, the article looks into the potential of trust as a soft factor which could lead to more effective performance management in the non-profit sector. As discussed, trust per se, is for various reasons a factor with high relevance for non-profit organizations. After some terminological remarks on trust as a topic in the organizational and economic literature in general, the article focuses on the relationship between trust and performance management, and looks into the beneficial effects of trust. Furthermore it looks into the directions that the increasing literature on the soft factor “trust” gives us with regard to the design of performance management systems as a steering instrument in the non-profit sector.
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